UPDATED – NEW…PLEASE READ
ROLL-N-GAMEZ COVID-19 GUIDELINES & REGULATIONS:
Due to the Coronavirus Pandemic, Roll-N-Gamez will issue new rules and regulations until further notice to ensure the safety of our gamers and employees.
New bookings and reschedules Roll-N-Gamez will always follow the rules and guidelines issued by our NC government.
· FACE MASKS
Every guest/gamer who enters the gaming theater MUST wear a face mask. It can be homemade or store bought. Therefore, gamers need to prepare to have their own. Masks must be worn at all times during the duration of the event by all who are participating inside and outside the gaming theater.
· NUMBER OF GAMERS
Roll-N-Gamez is requiring no more than 10 GAMERS invited per event. This will allow for some social distancing in and out of the gaming theater. We will NOT rotate gamers in and out of the gaming theater. TOTAL GAMER LIMIT is 10 to prevent cross contamination of controllers. Adults gaming and handling controllers ARE included in the gamer count.
· AGE LIMIT
NO child under the age of 6 is allowed in the gaming theater or in the vicinity during the duration of the event. Per our existing rules, children aged 5 must be accompanied by an adult at all times while in the theater. Children under 5 must be carried at all times, no exceptions. This would increase the total number of gamers in the theater which is what we are trying to avoid.
· NON-CONTACT TEMPERATURE CHECKS
Roll-N-Gamez has purchased a non-contact temporal thermometer. Any person in the vicinity of the gaming theater is required to have a non-contact temperature check by an Roll-N-Gamez coach. This is to ensure the health and safety of all guests and game coaches.
Roll-N-Gamez cleans and sanitizes before, during, and after ALL events.
A valid credit card or debit card is required to guarantee and pay for your Roll N Gamez reservation. A $100 deposit is required to reserve your party date. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. Roll N Gamez will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
Roll N Gamez is committed to protecting your privacy. We use the information we collect on the site to make bookings with Roll N Gamez as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
The Roll N Gamez trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy snow or rain, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy snow, severe weather, etc.) please contact us to begin the rescheduling process.
Roll N Gamez does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Children 6 years and above are only allowed on the trailer.
Roll N Gamez does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.
You may serve alcohol at a Roll N Gamez event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Roll N Gamez equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
REFUSAL OF SERVICE:
Roll N Gamez reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.
Roll N Gamez or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Roll N Gamez reserves the right to charge the client’s credit card for damages to the trailer or laser tag equipment resulting from the careless or willful damage of same by client or client’s guests. Roll N Gamez or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Page and/or our web site. (No names or addresses are posted.) If you do not want our Game Coach taking these pictures or posting them on Social Media or our web site please notify us via Email prior to the party, or be sure to choose the “no Facebook photo” option when booking. This is a service we provide to our guests so they can be sure to capture their party as it happens.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
Roll N Gamez TRUCK/TRAILER:
When the game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and theater combination is very long and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Roll N Gamez will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us indicating the game(s) you prefer or let the Game Coach know as soon as you can after he/she gets there. It is also recommended that all clients e-mail us well before the event.
Booking any party with Roll N Gamez constitutes your agreement with these policies.